---
title: How do I exclude customers from receiving a postcard?
description: In this article we'll walk you through how to exclude customers from receiving a postcard. These steps apply to all stores that are utilizing our Shopify integration.
---

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![Email banner | New Blue Logo 2024.png\]](https://help.postpilot.com/hs-fs/hubfs/Email%20banner%20%7C%20New%20Blue%20Logo%202024.png?width=152&height=28&name=Email%20banner%20%7C%20New%20Blue%20Logo%202024.png)

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# How do I exclude customers from receiving a postcard?

## In this article we'll walk you through how to exclude customers from receiving a postcard. 

### **Step 1:**

Log in to your PostPilot account and navigate to the **Settings** page by selecting the gear icon at the bottom left of the webpage.

![Screenshot 2026-06-25 at 1.07.55 PM](https://help.postpilot.com/hs-fs/hubfs/Screenshot%202026-06-25%20at%201.07.55%20PM.png?width=170&height=199&name=Screenshot%202026-06-25%20at%201.07.55%20PM.png)

### **Step 2:**

Scroll to the bottom of the next page and navigate to **Account Wide Opt-out Addresses**.

Select **Manage**.

![Screenshot 2026-06-25 at 1.07.49 PM](https://help.postpilot.com/hs-fs/hubfs/Screenshot%202026-06-25%20at%201.07.49%20PM.png?width=670&height=119&name=Screenshot%202026-06-25%20at%201.07.49%20PM.png)

### **Step 3:**

This will bring you to the Opt-outs page, where you can either upload a CSV for multiple customers or click **New Opt Out** for a single customer. From there, you can enter the physical address or email address you want to exclude, then click **Save**.

### ![Screenshot 2026-06-25 at 1.06.48 PM](https://help.postpilot.com/hs-fs/hubfs/Screenshot%202026-06-25%20at%201.06.48%20PM.png?width=670&height=207&name=Screenshot%202026-06-25%20at%201.06.48%20PM.png)

 

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